Your order will post in your online account as “On Order”, or "Processing" until it has shipped. Your product is either en route from the manufacturer to Max Wigs, or is en route from Max Wigs to you the next business day from the date you placed your order. Your order may post as “On Order” for a period of time while we organize the items in our shipping department along with the other orders being processed.

Please do not be alarmed by the “On Order“ notation, as it means we are working on your order. You may access your account information status only if you have ordered online. All orders are processed in batches or groups to keep an organized warehouse.

When your order has shipped and received a tracking #, your order status will be updated to "Completed"'